Bill Experience

Consolidate billing data into a unified view that makes even the most complex bills easy to understand. Enrich it with scenario-based logic to detect anomalies, predict bill shock and enable proactive bill inquiry resolution. Backed by 30 years of domain expertise, the Bill Experience Hub™ is purpose-built to transform the bill experience for all types of customers.

Put your enterprise customers in control with a rich self-service portal that dramatically simplifies complex bill data. Empower enterprises to manage disparate billing data through a unified, intuitive interface. Reduce manual reporting and simplify invoice navigation and understanding. With built-in Telecom Expense Management, advanced analytics and dynamic bill analysis, customers can control costs, manage budgets, and uncover trends and anomalies with ease.

1. Intelligent Bill Comparison Automatically surface what’s changed from previous invoices to make bill audits much faster and easier.
2. Flexible Cost Center Reporting Configure dynamic reports and cost allocation by cost center or location for full financial accountability.
3. Telecom Expense Management Empower large customers with the tools to monitor subscriptions, spot trends, and manage future costs and changes on bills.
4. Full Delivery Control & E-Invoicing Support Let customers control in what format they receive invoices and over which delivery channels (e.g. sFTP, email, Peppol and digital post), allowing them to cater for their automated e-invoicing needs.

Eliminate bill shock with clear bill design and personalized customer notifications. Design dynamic, personalized bill documents and notifications using flexible templates that adapt to each customer’s bill context. Group and visualize charges in ways that reduce confusion, prevent bill shock and eliminate unnecessary support calls.

Bring clarity and control to every bill interaction. Create, customize and deliver dynamic, personalized bill communications.

• Empower Business Users Enable non-technical users to create personalized, branded customer communication templates with an intuitive drag-and-drop editor.
• Eliminate Bill Shock Tailor every bill touchpoint with dynamic messaging that explains charges, clarifies bill changes not only in the current bill… but also in future bills.
• Automate Delivery Connect seamlessly to systems for smart archiving, printing or digital posting, with configurable no-code delivery rules.